Terms & Conditions

All orders through Paul Horton Fine Art Ltd are subject to the following terms and conditions and they do not affect the statutory rights of any customer.

Orders

All products purchased online are subject to availability. We will endeavour to ensure stock availability is updated at all times, however in the case of an error we are not liable and you will be informed as soon as possible and offered a refund or an alternative option. If you have ordered your artwork framed it will be as seen on the website, some artwork show alternative frames and you can specify which option you prefer in the notes on checkout. Please enquire if you have specific frame you would like us to try and source.

Once an order has been placed it is deemed as binding subject to your rights of cancellation.

All products offered for sale through our website are priced in pound sterling (GBP/£) and are inclusive of VAT. VAT is not charged to or payable on orders accepted from and delivered outside the EEC. These orders must therefore be placed directly with us by phone or email.

Upon placing an order you will be sent an acknowledgement email, shortly followed by your receipt and information about your estimated delivery.

It is your responsibility to check all details of the product are suitable for you. You are also responsible for ensuring the accuracy of the details you provide.

Gift vouchers can be purchased online and at the gallery. They are valid for 12 months and online purchases will be posted.

Payment

When you place an order you consent to payment being charged to your debit or credit card and payment is taken in full.

Overseas customers are responsible for making contact to confirm a payable courier cost and for the payment of any applicable import duties and taxes.

We reserve the right to change prices up until the time an order has been processed and every effort is made to ensure our prices are correct. However if we do discover an error and you have ordered we will inform you as soon as possible and give you the option to pay the correct price or cancel the order and receive a refund.

Liability

Upon delivery please check your order very carefully and report any problems immediately. All claims for damages need to be reported within 48 hours of the delivery date. If the product you have received is damaged or we have made a mistake with your order we will of course repair or replace it as soon as possible. We will arrange for the courier to pick up the product.

Products are not available to return if they are unsuitable due to the bespoke nature of the product.

If your order is going into storage after delivery which may affect the product we will not be held liable for any defects.

Delivery

We offer free UK shipping Monday to Friday and the estimated delivery time is 2-3 weeks if the artwork needs framing or 3-5 working days for mounted artwork. Please be aware due to the Covid-19 lockdown orders may take longer to fulfil. For sculptures and ceramics it can depend on availability but we would aim to dispatch within 3-5 working days. Please contact us if you need your order delivered by a specific date. There is a charge for a UK Saturday delivery. We will endeavour to try and deliver sooner where possible and for local deliveries we may be able to offer a personal delivery.

For UK deliveries we will be in touch to confirm a convenient delivery day and we will provide a tracking number. You can arrange to choose your own delivery date. A signature will be required on delivery and the risk of the goods shall pass to you upon delivery. Most couriers we use cannot provide an estimated delivery time or the option of a morning/afternoon delivery slot, therefore delivery will be anytime usually between 9-5pm. If your delivery hasn’t arrived before 6pm on the scheduled day of delivery please contact us and we will contact the courier to see why. If you missed your delivery and received a card delivery will be attempted the following day but it will also give you the option to contact the courier service and arrange a different delivery day.

If you require the item to be sent outside the UK please email or phone us and we can provide a quote for the courier cost. Overseas delivery charges are in accordance with our courier provider. For deliveries overseas, customs and import duties are not included, you are responsible for payment of any surcharges.

For overseas orders we will provide an approximate delivery date with a tracking number and we shall not be held responsible for any delays during the courier service.

For all orders using a courier service across the UK or overseas we will use perspex rather than glass to avoid any damage to the artwork that could occur during transit. We recommend that the perspex is only lightly cleaned using a feather duster as it can easily be scratched or left with marks if cleaned like normal glass.

Cancellation & Returns

If you wish to cancel your order please notify us within 48 hours of processing the order online, over the phone, email or from the Paul Horton Fine Art Gallery. If you need to amend or cancel your order you can do so any time up to 48 hours after you have placed your order. Any changes after that and we reserve the right to charge you any costs we have incurred in relation to your order.

Once you have been notified that your artwork is ready for collection you have up to 30 days to collect, unless we have agreed otherwise. If you wish to cancel your order and it has not been collected 30 days after purchase we will not be able to offer a full refund. A part refund may be available and we will issue a credit note for a future purchase. Once your artwork has been collected we offer a 7 day refund policy, a full refund will only be issued within the 7 days if the artwork arrives back in perfect condition.

We quality check every product before being packed and couriered, however there are rare circumstances when a product has a unnoticed defect or has been damaged whilst being couriered and we will make every effort to rectify the situation. The product will need to be wrapped suitably in as much packing as it was delivered in and sealed so it can be collected. We will arrange collection and pay the cost, then repair or replace at our discretion or if unavailable a full refund will be issued.

Most of our products are all made to order such as work specifically framed for you or commissioned work therefore they are personalised under the Distance Selling Regulations and cannot be returned after you have received them unless they are confirmed as defective or damaged. We may allow for a product to be returned if unsuitable however it will need to be returned in perfect condition, using suitable packaging and at your cost, within 7 days and we reserve the right to issue a part refund or no refund if the product is not returned in perfect condition.

Website

Information and products on the website are subject to change without notice. We are confident in accurately creating the best representation of any products available however they may vary slightly in colour from the images on the website.

Security

When you order with us you will be asked for certain information about yourself such as name, contact details and debit or credit card details.

Your information will be used to contact you for our own purposes. Your payment details are captured by a secure server off-site. All information is collected lawfully and in accordance with the EU General Data Protection Regulation (GDPR).

The information you provide, not including debit or credit card details, will be stored on computer and used by us to fulfil your order and provide the best customer service. You are entitled to see and change the information held about you to ensure they are accurate. We will use this information to provide you with exclusive invitations to future events and advance notification of new products by email, phone or writing. You may chose not to receive this information by unsubscribing or contacting us.

Your security and privacy is paramount, we will not disclose any of your details to third parties. We have security measures to protect your information from unauthorised persons.

Intellectual Property & Licensing

No material on this website can be copied or stored for anything other than personal use and cannot be modified in any way.

All of the images and art work on this website are copyright of Paul Horton. We will consider granting individuals or businesses an image for commercial use but please contact us first.

Client Complaints

Client satisfaction is everything to us but sometimes things don’t go as expected and we would need to know why so we can do everything we can to resolve it in the best way possible.

If you are unhappy with any of our service or products, please tell us about it. The easiest way to do this is to call gallery director Mark Horton on 0121 236 8781 or email us at [email protected] and we will try to resolve any complaint immediately to meet our company and client’s expectations.

Contact Address & Company Details

Paul Horton Fine Art Gallery, Publishing Company & Art Studio:

Paul Horton Fine Art Ltd

12 Mill Lane

Solihull

B91 3AX

Director: Paul Horton

0121 236 8781 | [email protected]

Registered Company Number: 11194288

VAT Number: 302344550